Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@summershiederauthor.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@summershiederauthor.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at summer.shieder@gmail.com.
Privacy Policy for Summer Shieder, Author
1. Introduction
At Summer Shieder, Author, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and interact with our website.
2. Information We Collect
We may collect personal information when you:
• Place an order or pre-order
• Sign up for our newsletter
• Contact us via email or through forms
Types of Information Collected:
• Name
• Email address
• Shipping and billing addresses
• Payment information (processed through third-party services)
• IP address and browser information (for website analytics)
3. How We Use Your Information
Your personal information is used to:
• Process and fulfill orders
• Communicate order updates
• Send newsletters or promotional offers (with your consent)
• Improve website performance and customer experience
4. Third-Party Sharing
We do not sell or rent your personal information. However, we may share it with trusted third parties to process payments, ship orders, or analyze website performance, such as:
• Payment processors
• Shipping carriers
• Analytics providers (e.g., Google Analytics)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and improve our services. You can adjust your browser settings to decline cookies if you prefer.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.
7. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request corrections or deletions
• Opt out of marketing communications
To exercise these rights, contact us at info@summershiederauthor.com.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page, and your continued use of the site indicates acceptance of any changes.
9. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: info@summershiederauthor.com